Welcome to TheMarket Merchant Wiki, your go to guide for all things TheMarket related. See helpful links on the left with user guides for the backend of TheMarket also known as the Merchant Centre.
We are no longer requesting replacements/re-ships from merchants (under any circumstances, even if customer requests). TheMarket Customer Service team (CS) will reach out to merchants to advise them about the Incorrect/ damaged item as soon as the customer notifies us.
For damaged orders, CS will check if the item is needed back or could be disposed of (Example: Broken Glass). CS will then arrange to get the item back from the customer and a refund will be initiated once TMC receives the item back. CS will send an item link to the customer to prompt them to re-order.